Ask Ask most outsourcing buyers what the Philippines does well, and the answer is usually voice: contact centers, customer support, technical help desks. That reputation is accurate but incomplete —…

Knowledge process outsourcing has moved well beyond its early reputation as "BPO with a research desk." Today, understanding the types of KPO services available is the first real step toward…

What is knowledge process outsourcing? In short, it's the practice of hiring an external provider to handle work that requires specialized expertise and independent judgment — legal research, equity analysis,…