A leading provider of scientific and technical abstracts that maintains a database of over 12 million bibliographic records and catalogs articles from journals, conference proceedings, technical reports and other materials in the fields of science and technology opted for Data Gateway’s indexing and abstracting services.
This provider has to deal with a range of problems in sourcing, processing and monitoring all the articles that need to be uploaded to its database on a daily basis with the objective of making its database current and extensive in its coverage. The most pressing problem was getting back all the articles it sends to its suppliers (of abstracting and indexing services) on a timely basis. The turnaround problem is tricky because the publications, numbering thousands in a year, are difficult to monitor when done manually using spreadsheets, which was the case at that time.
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A leading secondary publisher in e-research and educational publishing for libraries, schools and businesses has been outsourcing its abstracting and indexing requirements for decades. Known for its accurate and authoritative reference content as well as its intelligent organization of full-text magazine and newspaper articles, this publisher creates and maintains more than 600 databases that are published online, in print, as eBooks and in microform. However, it found itself experiencing problems of poor quality and high turnover among its existing abstracting and indexing vendors. High turnover led to an increase in this publisher’s cost for training its vendors’ staff. Consequently, poor work quality and increased work backlog resulted from the vendors’ failure to achieve optimal production and quality levels. Continue reading →